{"id":1716601742,"date":"2025-10-22T05:09:21","date_gmt":"2025-10-22T05:09:21","guid":{"rendered":"https:\/\/pos4.me\/helpdesk\/"},"modified":"2026-04-01T20:55:15","modified_gmt":"2026-04-01T20:55:15","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/pos4.me\/en\/helpdesk\/","title":{"rendered":"Helpdesk"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”30394dbe-edb0-4bd4-b05e-eec52c3bfc61″ background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”rgba(0,0,0,0.8) 0%|rgba(96,96,96,0.41) 100%” background_image=”https:\/\/pos4.me\/wp-content\/uploads\/2025\/11\/Tehnicka-podrska.webp” background_blend=”overlay” custom_padding=”300px||80px||false|false” custom_padding_tablet=”250px||60px||false|false” custom_padding_phone=”200px||40px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”3f31c232-176d-4289-ae23-8b26ff2d82ad” custom_margin=”0px||0%||false|false” custom_padding_tablet=”” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_font=”||||||||” header_line_height=”1em” custom_margin=”||-10px||false|false” animation_style=”slide” animation_direction=”left” animation_duration=”1500ms” animation_intensity_slide=”5%” locked=”off” global_colors_info=”{}”]<\/p>\n

Helpdesk<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” background_enable_image=”off” background_blend=”overlay” custom_padding=”80px||0px||false|false” custom_padding_tablet=”60px||0px||false|false” custom_padding_phone=”40px||0px||false|false” background_last_edited=”on|tablet” background_image_tablet=”https:\/\/pos4.me\/wp-content\/uploads\/2025\/10\/POS-background_mob.webp” background_enable_image_tablet=”on” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||0%||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”off|phone” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin_tablet=”||20px||false|false” custom_margin_phone=”||20px||false|false” custom_margin_last_edited=”on|phone” animation_style=”fade” global_colors_info=”{}”]<\/p>\n

How our <\/span>customer support<\/span><\/span> works?<\/span><\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” global_colors_info=”{}”]<\/p>\n

We know business software can be complex \u2013 that’s why our dedicated team is here to make it simple. Available 24\/7, our experts provide fast, friendly, and reliable assistance so you can focus on what really matters: your business.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”#000000 0%|rgba(0, 0, 0, 0) 23%|rgba(0,0,0,0) 70%|#000000 100%” background_image=”https:\/\/pos4.me\/wp-content\/uploads\/2025\/10\/POS-background.webp” background_blend=”overlay” custom_padding=”80px||0px||false|false” custom_padding_tablet=”60px||0px||false|false” custom_padding_phone=”40px||0px||false|false” background_last_edited=”on|tablet” background_image_tablet=”https:\/\/pos4.me\/wp-content\/uploads\/2025\/10\/POS-background_mob.webp” background_enable_image_tablet=”on” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin_tablet=”||20px||false|false” custom_margin_phone=”||20px||false|false” custom_margin_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”gcid-primary-color” text_font_size=”1.13rem” text_orientation=”center” animation_style=”fade” global_colors_info=”{%22gcid-primary-color%22:%91%22text_text_color%22,%22text_text_color%22%93}”]<\/p>\n

How to contact us<\/b><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||80px||false|false” custom_margin_tablet=”||60px||false|false” custom_margin_phone=”||40px||false|false” custom_margin_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Phone Support” use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”1.75rem” background_color=”rgba(238,35,50,0.15)” height=”100%” custom_padding=”25px|25px|25px|25px|false|true” custom_padding_last_edited=”off|phone” header_font_size_tablet=”1.5rem” header_font_size_phone=”” header_font_size_last_edited=”on|tablet” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#ee2332″ global_colors_info=”{%22gcid-primary-color%22:%91%22border_color_all%22%93}” background__hover_enabled=”on|hover” background_color__hover=”rgba(238,35,50,0.3)” background_enable_color__hover=”on”]<\/p>\n

Need help fast? Just give us a call. For urgent issues, our experts are ready to provide real-time assistance. Available 24\/7 at 1707. <\/strong><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”E-mail Support” use_icon=”on” font_icon=”||fa||900″ icon_placement=”left” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”1.75rem” background_color=”rgba(238,35,50,0.15)” height=”100%” custom_padding=”25px|25px|25px|25px|false|true” header_font_size_tablet=”1.5rem” header_font_size_phone=”1.5rem” header_font_size_last_edited=”on|tablet” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#ee2332″ global_colors_info=”{%22gcid-primary-color%22:%91%22border_color_all%22,%22border_color_all%22%93}” background_color__hover=”rgba(238,35,50,0.3)” background_enable_color__hover=”on” background__hover_enabled=”on|hover”]<\/p>\n

For non-urgent inquiries, email us at <\/span>podrska@pos4.me<\/b>. Describe your issue, and our team will get back to you with a detailed, step-by-step solution.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Remote Support” use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”1.75rem” background_color=”rgba(238,35,50,0.15)” height=”100%” custom_padding=”25px|25px|25px|25px|false|true” header_font_size_tablet=”1.5rem” header_font_size_phone=”1.5rem” header_font_size_last_edited=”on|tablet” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#ee2332″ global_colors_info=”{%22gcid-primary-color%22:%91%22border_color_all%22,%22border_color_all%22%93}” background_color__hover=”rgba(238,35,50,0.3)” background_enable_color__hover=”on” background__hover_enabled=”on|hover”]<\/p>\n

For more complex issues, our technicians can securely connect to your computer through the TeamViewer <\/strong><\/span>application and resolve the problem remotely \u2013 quickly and efficiently.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||80px||false|false” custom_margin_tablet=”||60px||false|false” custom_margin_phone=”||40px||false|false” custom_margin_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” hover_enabled=”0″ global_colors_info=”{}” text_orientation=”center” sticky_enabled=”0″]<\/p>\n

What you should know about our support service?<\/b><\/span><\/p>\n

<\/p>\n

Before reaching out, assess the urgency of your issue and select the communication channel that best fits your situation.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-secondary-color” custom_padding=”0px||80px||false|false” custom_padding_tablet=”0px||60px||false|false” custom_padding_phone=”0px||40px||false|false” background_image_tablet=”https:\/\/pos4.me\/wp-content\/uploads\/2025\/10\/POS-background_mob.webp” background_enable_image_tablet=”on” locked=”off” global_colors_info=”{%22gcid-secondary-color%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” custom_margin_tablet=”||20px||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Urgent issues (problems with software or POS equipment)” use_icon=”on” font_icon=”||fa||900″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”1.75rem” header_line_height=”1.3em” body_font_size=”1rem” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” header_font_size_tablet=”1.5rem” header_font_size_phone=”1.25rem” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

System down? Don’t wait \u2013 call us now! We’re here to solve critical software or POS issues right away.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” custom_margin_tablet=”||20px||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Phone” image=”https:\/\/pos4.me\/wp-content\/uploads\/2025\/06\/customer-support.png” image_icon_width=”60px” image_icon_width_tablet=”48px” image_icon_width_phone=”48px” image_icon_width_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”default” header_font=”|300|||||||” header_text_align=”center” body_font=”|700|||||||” body_font_size=”1.75rem” body_line_height=”1em” body_link_text_color=”#FFFFFF” image_icon_custom_margin=”||-10px||false|false” image_icon_custom_margin_tablet=”||-15px||false|false” image_icon_custom_margin_phone=”||-15px||false|false” image_icon_custom_margin_last_edited=”on|phone” text_orientation=”center” body_font_size_tablet=”1.5rem” body_font_size_phone=”” body_font_size_last_edited=”on|phone” global_colors_info=”{}” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#E02B20″]<\/p>\n

1707<\/a><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”E-mail” image=”https:\/\/pos4.me\/wp-content\/uploads\/2025\/06\/email-5.png” image_icon_width=”60px” image_icon_width_tablet=”48px” image_icon_width_phone=”48px” image_icon_width_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”default” header_font=”|300|||||||” header_text_align=”center” body_font=”|700|||||||” body_font_size=”1.75rem” body_line_height=”1em” body_link_text_color=”#FFFFFF” image_icon_custom_margin=”||-10px||false|false” image_icon_custom_margin_tablet=”||-15px||false|false” image_icon_custom_margin_phone=”||-15px||false|false” image_icon_custom_margin_last_edited=”on|phone” text_orientation=”center” body_font_size_tablet=”1.5rem” body_font_size_phone=”” body_font_size_last_edited=”on|phone” global_colors_info=”{}” body_link_text_color__hover=”#E02B20″ body_link_text_color__hover_enabled=”on|hover”]<\/p>\n

podrska@pos4.me<\/a><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”We work for you” image=”https:\/\/pos4.me\/wp-content\/uploads\/2025\/10\/24-hours.png” image_icon_width=”60px” image_icon_width_tablet=”48px” image_icon_width_phone=”48px” image_icon_width_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”default” header_font=”|300|||||||” header_text_align=”center” body_font=”|700|||||||” body_font_size=”1.75rem” body_line_height=”1em” body_link_text_color=”#FFFFFF” image_icon_custom_margin=”||-10px||false|false” image_icon_custom_margin_tablet=”||-15px||false|false” image_icon_custom_margin_phone=”||-15px||false|false” image_icon_custom_margin_last_edited=”on|tablet” text_orientation=”center” body_font_size_tablet=”1.5rem” body_font_size_phone=”” body_font_size_last_edited=”on|phone” global_colors_info=”{}” body_link_text_color__hover=”#E02B20″ body_link_text_color__hover_enabled=”on|hover”]<\/p>\n

Every day, 24\/7
(on weekdays, weekends, and holidays)<\/span>
<\/b><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||0%||false|false” custom_margin_tablet=”||0%||false|false” custom_margin_phone=”||0%||false|false” custom_margin_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” text_orientation_tablet=”left” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

If we can’t solve the problem over the phone or email, we use <\/span>remote support<\/b>. And when even that is not enough \u2013 we will solve it on-site. <\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(0, 0, 0, 0) 0%|rgba(0,0,0,0) 70%|#000000 100%” background_image=”https:\/\/pos4.me\/wp-content\/uploads\/2025\/10\/POS-background.webp” background_blend=”overlay” custom_padding=”0px||80px||false|false” custom_padding_tablet=”0px||60px||false|false” custom_padding_phone=”0px||40px||false|false” background_last_edited=”on|tablet” background_image_tablet=”https:\/\/pos4.me\/wp-content\/uploads\/2025\/10\/POS-background_mob.webp” background_enable_image_tablet=”on” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” custom_margin_tablet=”||20px||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Non-urgent issues” use_icon=”on” font_icon=”||fa||900″ icon_color=”gcid-primary-color” icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”1.75rem” header_line_height=”1.3em” body_font_size=”1rem” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” header_font_size_tablet=”1.5rem” header_font_size_phone=”1.25rem” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{%22gcid-primary-color%22:%91%22icon_color%22%93}”]<\/p>\n

For any other questions or minor issues with the Abacus\u00ae program:<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” custom_margin_tablet=”||20px||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Phone” image=”https:\/\/pos4.me\/wp-content\/uploads\/2025\/06\/customer-support.png” image_icon_width=”60px” image_icon_width_tablet=”48px” image_icon_width_phone=”48px” image_icon_width_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”default” header_font=”|300|||||||” header_text_align=”center” body_font=”|700|||||||” body_font_size=”1.75rem” body_line_height=”1em” body_link_text_color=”#FFFFFF” image_icon_custom_margin=”||-10px||false|false” image_icon_custom_margin_tablet=”||-15px||false|false” image_icon_custom_margin_phone=”||-15px||false|false” image_icon_custom_margin_last_edited=”on|phone” text_orientation=”center” body_font_size_tablet=”1.5rem” body_font_size_phone=”” body_font_size_last_edited=”on|phone” global_colors_info=”{}” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#E02B20″]<\/p>\n

1707<\/a><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”E-mail” image=”https:\/\/pos4.me\/wp-content\/uploads\/2025\/06\/email-5.png” image_icon_width=”60px” image_icon_width_tablet=”48px” image_icon_width_phone=”48px” image_icon_width_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”default” header_font=”|300|||||||” header_text_align=”center” body_font=”|700|||||||” body_font_size=”1.75rem” body_line_height=”1em” body_link_text_color=”#FFFFFF” image_icon_custom_margin=”||-10px||false|false” image_icon_custom_margin_tablet=”||-15px||false|false” image_icon_custom_margin_phone=”||-15px||false|false” image_icon_custom_margin_last_edited=”on|phone” text_orientation=”center” body_font_size_tablet=”1.5rem” body_font_size_phone=”” body_font_size_last_edited=”on|phone” global_colors_info=”{}” body_link_text_color__hover=”#E02B20″ body_link_text_color__hover_enabled=”on|hover”]<\/p>\n

podrska@pos4.me<\/a><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Available on weekdays” image=”https:\/\/pos4.me\/wp-content\/uploads\/2025\/10\/clock-3.png” image_icon_width=”60px” image_icon_width_tablet=”48px” image_icon_width_phone=”48px” image_icon_width_last_edited=”on|tablet” _builder_version=”4.27.5″ _module_preset=”default” header_font=”|300|||||||” header_text_align=”center” body_font=”|700|||||||” body_font_size=”1.75rem” body_line_height=”1em” body_link_text_color=”#FFFFFF” image_icon_custom_margin=”||-10px||false|false” image_icon_custom_margin_tablet=”||-15px||false|false” image_icon_custom_margin_phone=”||-15px||false|false” image_icon_custom_margin_last_edited=”on|phone” text_orientation=”center” body_font_size_tablet=”1.5rem” body_font_size_phone=”” body_font_size_last_edited=”on|phone” global_colors_info=”{}” body_link_text_color__hover=”#E02B20″ body_link_text_color__hover_enabled=”on|hover”]<\/p>\n

from 08:00 AM to 04:00 PM
<\/b><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||80px||false|false” custom_margin_tablet=”||60px||false|false” custom_margin_phone=”||40px||false|false” custom_margin_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” text_orientation_tablet=”left” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

The same rule applies here: if we can’t solve it over the phone or by email \u2013 we will connect remotely with your approval to fix the issue quickly and safely.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” custom_margin_tablet=”||20px||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Training and expert guidance” use_icon=”on” font_icon=”||fa||900″ icon_color=”gcid-primary-color” icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”1.75rem” header_line_height=”1.3em” body_font_size=”1rem” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” header_font_size_tablet=”1.5rem” header_font_size_phone=”1.25rem” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{%22gcid-primary-color%22:%91%22icon_color%22%93}”]<\/p>\n

Want to get even more out of your Abacus\u00ae software? We’re here to help.<\/span>
<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” custom_margin_tablet=”||20px||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Phone” image=”https:\/\/pos4.me\/wp-content\/uploads\/2025\/06\/customer-support.png” image_icon_width=”60px” image_icon_width_tablet=”48px” image_icon_width_phone=”48px” image_icon_width_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”default” header_font=”|300|||||||” header_text_align=”center” body_font=”|700|||||||” body_font_size=”1.75rem” body_line_height=”1em” body_link_text_color=”#FFFFFF” image_icon_custom_margin=”||-10px||false|false” image_icon_custom_margin_tablet=”||-15px||false|false” image_icon_custom_margin_phone=”||-15px||false|false” image_icon_custom_margin_last_edited=”on|phone” text_orientation=”center” body_font_size_tablet=”1.5rem” body_font_size_phone=”” body_font_size_last_edited=”on|phone” global_colors_info=”{}” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#E02B20″]<\/p>\n

1707<\/a> (option 1)<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”E-mail” image=”https:\/\/pos4.me\/wp-content\/uploads\/2025\/06\/email-5.png” image_icon_width=”60px” image_icon_width_tablet=”48px” image_icon_width_phone=”48px” image_icon_width_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”default” header_font=”|300|||||||” header_text_align=”center” body_font=”|700|||||||” body_font_size=”1.75rem” body_line_height=”1em” body_link_text_color=”#FFFFFF” image_icon_custom_margin=”||-10px||false|false” image_icon_custom_margin_tablet=”||-15px||false|false” image_icon_custom_margin_phone=”||-15px||false|false” image_icon_custom_margin_last_edited=”on|phone” text_orientation=”center” body_font_size_tablet=”1.5rem” body_font_size_phone=”” body_font_size_last_edited=”on|phone” global_colors_info=”{}” body_link_text_color__hover=”#E02B20″ body_link_text_color__hover_enabled=”on|hover”]<\/p>\n

podrska@pos4.me<\/a><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Available on weekdays” image=”https:\/\/pos4.me\/wp-content\/uploads\/2025\/10\/clock-3.png” image_icon_width=”60px” image_icon_width_tablet=”48px” image_icon_width_phone=”48px” image_icon_width_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”default” header_font=”|300|||||||” header_text_align=”center” body_font=”|700|||||||” body_font_size=”1.75rem” body_line_height=”1em” body_link_text_color=”#FFFFFF” image_icon_custom_margin=”||-10px||false|false” image_icon_custom_margin_tablet=”||-15px||false|false” image_icon_custom_margin_phone=”||-15px||false|false” image_icon_custom_margin_last_edited=”on|phone” text_orientation=”center” body_font_size_tablet=”1.5rem” body_font_size_phone=”” body_font_size_last_edited=”on|phone” global_colors_info=”{}” body_link_text_color__hover=”#E02B20″ body_link_text_color__hover_enabled=”on|hover”]<\/p>\n

from 08:00 AM to 04:00 PM
<\/b><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||0%||false|false” custom_margin_tablet=”||0%||false|false” custom_margin_phone=”||0%||false|false” custom_margin_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” text_orientation_tablet=”left” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

(Quick consultations are available by phone, while full training sessions can be scheduled to fit your needs.)<\/p>\n

<\/p>\n

Learn more in our Customer Support Policy.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-secondary-color” custom_padding=”0px||80px||false|false” custom_padding_tablet=”30px||60px||false|false” custom_padding_phone=”20px||40px||false|false” background_image_tablet=”https:\/\/pos4.me\/wp-content\/uploads\/2025\/10\/POS-background_mob.webp” background_enable_image_tablet=”on” locked=”off” global_colors_info=”{%22gcid-secondary-color%22:%91%22background_color%22%93}”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” custom_margin_tablet=”||20px||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

\"\" Who can access support?<\/b><\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Our support services are available to all users with basic or standard priority levels, ensuring timely responses and fast, effective solutions within agreed deadlines.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” custom_margin_tablet=”||20px||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

\"\"\u00a0<\/b>What you should know?<\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

To use our software effectively, all you need are basic computer skills and an understanding of your business operations. We handle everything else.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” custom_margin_tablet=”||20px||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

\"\"\u00a0Additional services and custom requests<\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Need something outside the standard support scope? No problem \u2013 we will prepare a custom request and agree on the best approach to meet your needs.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” custom_margin_tablet=”||20px||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

\"\"\u00a0Long-term cooperation<\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

We aim to build lasting partnerships, not just solve problems. Our support agreements are open-ended<\/strong>, and if you decide to cancel, simply provide 30 days notice.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” custom_margin_tablet=”||20px||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

\"\"\u00a0Problem resolution<\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

We always focus on communication and collaboration first. With openness and mutual respect, we believe every issue can be resolved constructively.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||40px||false|false” custom_margin_tablet=”||20px||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

\"\"\u00a0Feedback and ideas<\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Your feedback drives our improvement! If you have suggestions or ideas for enhancing the Abacus\u00ae program, contact us at: podrska@pos4.me<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”80px||0%||false|false” animation_direction=”bottom” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_orientation=”center” max_width=”770px” module_alignment=”center” custom_margin_tablet=”||20px||false|false” custom_margin_phone=”||20px||false|false” custom_margin_last_edited=”on|phone” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” global_colors_info=”{}”]<\/p>\n

Long story short: when it\u2019s urgent, we\u2019re here 24\/7.<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_orientation=”center” max_width=”770px” module_alignment=”center” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” global_colors_info=”{}”]<\/p>\n

For everything else, we\u2019re just a call or message away during business hours \u2013 always ready to help and hear your ideas.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”1″ disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”30px||0%||false|false” animation_direction=”bottom” custom_css_main_element=”display: flex;||justify-content: center;” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/pos4.me\/en\/contact\/” button_text=”Contact” button_alignment=”center” admin_label=”Explore More Button” _builder_version=”4.27.4″ custom_button=”on” button_text_size=”1rem” button_text_color=”#000000″ button_bg_color=”#FFFFFF” button_border_width=”1px” button_border_color=”#FFFFFF” button_border_radius=”4px” button_font=”–et_global_body_font|500|||||||” button_use_icon=”off” custom_margin=”||||false|false” custom_padding=”11px|24px|11px|24px|true|true” animation_style=”zoom” animation_intensity_zoom=”10%” button_text_size_tablet=”16px” button_text_size_phone=”14px” button_text_size_last_edited=”off|tablet” custom_css_main_element=”width: 132px;” locked=”off” global_colors_info=”{}” button_bg_color__hover=”RGBA(255,255,255,0)” button_bg_color__hover_enabled=”on|desktop” button_bg_enable_color__hover=”on” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#FFFFFF”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

HelpdeskHow our customer support works?We know business software can be complex \u2013 that’s why our dedicated team is here to make it simple. Available 24\/7, our experts provide fast, friendly, and reliable assistance so you can focus on what really matters: your business.How to contact usNeed help fast? Just give us a call. For urgent issues, our experts are ready to provide real-time assistance. Available 24\/7 at 1707. For non-urgent inquiries, email us at podrska@pos4.me. Describe your issue, and our team will get back to you with a detailed, step-by-step solution.For more complex issues, our technicians can securely connect to your computer through the TeamViewer application and resolve the problem remotely \u2013 quickly and efficiently.What you should know about our support service?Before reaching out, assess the urgency of your issue and select the communication channel that best fits your situation.System down? Don’t wait \u2013 call us now! We’re here to solve critical software or POS issues right away.1707podrska@pos4.meEvery day, 24\/7(on weekdays, weekends, and holidays)If we can’t solve the problem over the phone or email, we use remote support. And when even that is not enough \u2013 we will solve it on-site. For any other questions or minor issues with the […]<\/p>\n","protected":false},"author":1,"featured_media":1716601717,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Helpdesk Support | POS4 Technical Customer Assistance","_seopress_titles_desc":"POS4 Helpdesk provides technical support, remote assistance, and issue resolution for POS equipment, ERP systems, and software.","_seopress_robots_index":"","_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1716601742","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/pos4.me\/en\/wp-json\/wp\/v2\/pages\/1716601742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pos4.me\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pos4.me\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pos4.me\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pos4.me\/en\/wp-json\/wp\/v2\/comments?post=1716601742"}],"version-history":[{"count":17,"href":"https:\/\/pos4.me\/en\/wp-json\/wp\/v2\/pages\/1716601742\/revisions"}],"predecessor-version":[{"id":1716601764,"href":"https:\/\/pos4.me\/en\/wp-json\/wp\/v2\/pages\/1716601742\/revisions\/1716601764"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pos4.me\/en\/wp-json\/wp\/v2\/media\/1716601717"}],"wp:attachment":[{"href":"https:\/\/pos4.me\/en\/wp-json\/wp\/v2\/media?parent=1716601742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}