Helpdesk
How our customer support works?
We know business software can be complex – that’s why our dedicated team is here to make it simple. Available 24/7, our experts provide fast, friendly, and reliable assistance so you can focus on what really matters: your business.
How to contact us
Phone Support
Need help fast? Just give us a call. For urgent issues, our experts are ready to provide real-time assistance. Available 24/7 at 1707.
E-mail Support
For non-urgent inquiries, email us at podrska@pos4.me. Describe your issue, and our team will get back to you with a detailed, step-by-step solution.
Remote Support
For more complex issues, our technicians can securely connect to your computer through the TeamViewer application and resolve the problem remotely – quickly and efficiently.
What you should know about our support service?
Before reaching out, assess the urgency of your issue and select the communication channel that best fits your situation.
Urgent issues (problems with software or POS equipment)
System down? Don’t wait – call us now! We’re here to solve critical software or POS issues right away.
Phone
We work for you
Every day, 24/7
(on weekdays, weekends, and holidays)
If we can’t solve the problem over the phone or email, we use remote support. And when even that is not enough – we will solve it on-site.
Non-urgent issues
For any other questions or minor issues with the Abacus® program:
The same rule applies here: if we can’t solve it over the phone or by email – we will connect remotely with your approval to fix the issue quickly and safely.
Training and expert guidance
Want to get even more out of your Abacus® software? We’re here to help.
(Quick consultations are available by phone, while full training sessions can be scheduled to fit your needs.)
Learn more in our Customer Support Policy.
Who can access support?
Who can access support?Our support services are available to all users with basic or standard priority levels, ensuring timely responses and fast, effective solutions within agreed deadlines.
What you should know?
To use our software effectively, all you need are basic computer skills and an understanding of your business operations. We handle everything else.
Additional services and custom requests
Need something outside the standard support scope? No problem – we will prepare a custom request and agree on the best approach to meet your needs.
Long-term cooperation
We aim to build lasting partnerships, not just solve problems. Our support agreements are open-ended, and if you decide to cancel, simply provide 30 days notice.
Problem resolution
We always focus on communication and collaboration first. With openness and mutual respect, we believe every issue can be resolved constructively.
Feedback and ideas
Your feedback drives our improvement! If you have suggestions or ideas for enhancing the Abacus® program, contact us at: podrska@pos4.me
Long story short: when it’s urgent, we’re here 24/7.
For everything else, we’re just a call or message away during business hours – always ready to help and hear your ideas.